FAQ

Freequently Asked
Questions

Do you have questions on how home care works, who provides care, or who pays for it? We have answers for all of that and more!

Are your caregivers certified?
Yes, all our caregivers are certified. Additionally, to be eligible to work for us, all caregivers must successfully pass several interviews, background checks, competency exams and personality tests. They regularly undergo routine in-house and on-the-job training.
What is unique about you?
We are a people company servicing people. Our entire company revolves around a customized approach to care because every individual is unique. The quality of our services has been recognized by the most professional healthcare organizations in the area: hospital, Assisted Living facilities, Nursing Homes, Hospice companies and many other healthcare professionals.
Do you employ your caregivers?
Yes, we do employ all our caregivers and assume all our employees' related taxes and insurances.
Can we decide to stop your services whenever we want to?
Yes, you may stop our services whenever you decide to. You simply need to give us written notice (by mail, email or fax) 48 hours in advance.
If we do not like the caregiver assigned to us, can we request a change?
Yes, our client's satisfaction is what matters to us the most.
How accessible are you?
Our clients come first in everything we do. We are very hands on and accessible 24/7.
Is a physician's authorization/prescription needed for homecare services?
Most of the services we provide, including companionship, personal care and domestic duties, are considered non-medical services and therefore do not require a prescription. Under some circumstances, and only to perform medical services, we will need a physician's prescription.